Shipping policy

Welcome to Hale & Ellery! We are dedicated to providing an exceptional shipping experience to our valued customers. Our comprehensive shipping policy is designed to ensure a smooth, transparent, and efficient delivery process. Please take into consideration any holidays that may affect shipping times.

Shipping Charge:

Free Shipping: We offer free shipping on all orders with no additional costs.

Shipping Destinations:

Hale & Ellery offers shipping services within the United Kingdom to ensure timely and efficient delivery to all our customers.

Processing Time and Transit Time:

For all shipping options, the processing time is 1 to 3 business days (Monday to Friday), and the transit time depends on the delivery location.

Please note that these are estimated times and may be subject to variations due to external factors such as carrier delays, public holidays, or weather conditions.

The actual arrival time of products = Processing Time + Transit Time.

Delivery Terms:

Your order will be handled in our facilities before being fully completed by the shipping provider. You'll receive a tracking number once your order has been processed and tracking becomes available, so you can follow the progress of your order.

If you do not receive tracking information from us within 2 business days of your order being processed, feel free to follow up with us at info@haleandellery.com.

Order Tracking:

To track an order, you can visit the Track Your Order page and enter your tracking number, or your order number and email address.

Change Address:

If you need to modify the delivery address after your order has been placed, please contact our customer service team as soon as possible. We cannot guarantee address changes once an order has already been shipped.

Multiple Addresses:

For a single order, we do not provide shipping to multiple addresses. Please place separate orders for each address where you would like the items delivered.

If you need assistance with this, please reach out to us at info@haleandellery.com.

Damaged or Lost Packages:

If your package arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible so our team can assist you.

For any shipping-related questions or issues, please contact our customer service team at info@haleandellery.com.